Our goal is to give you the best customer service experience including tracked delivery, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness and transparency to you at all times.
Our turnaround time is 5-7 working days, 9 times out of 10 you will have your order within 5 days but because we're a small family run business working around and supporting a young family and home educating it can take closer to 7 days and very rarely a little bit longer if we've had many orders. We also do our delivery runs in batches to be as eco friendly as possible.
We do believe in being transparent with you about this and hope that you agree with this decision to bring you the best value and service rather than using expensive warehouses and couriers that collect and send items individually creating more pollution for the planet. Orders placed on the weekend and national bank holidays are processed on the next working day.
If you do need something urgently please email us before you order and we can help (express delivery charges would apply in this instance).
We track all of our deliveries as standard for our own peace of mind and for yours, so if you ever need help tracking your package just email Emily, our lovely customer happiness specialist, at firstname.lastname@example.org
** Please ensure that you enter your correct delivery address at the checkout, we want you to receive your order. As per retail rules, we are not responsible for any errors or omissions in the delivery address or contact details as entered by the customer but being earth conscious we really don't want to add to waste so please please double check. **
UK and Europe Orders Are Sent From: Eventus Innovation Centre, Sunderland Rd, Peterborough, PE6 8FD
USA and Canada Orders Ship From: 28010 Eucalyptus Avenue, Moreno Valley, CA 92555