Our goal is to give you the best customer service experience including tracked delivery, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness and transparency to you at all times.
Our turnaround time is 7-14 working days, you'll usually have your order within 7 days but because we're a small family run business consisting of wife, husband and cousin working around and supporting a young family it can take 14 days and very rarely a little bit longer if we've had many orders. We do believe in being transparent with you about this and hope that you agree with this decision to bring you the best value and service rather than using expensive warehouses and expensive couriers. Orders placed on the weekend and UK bank holidays are processed on the next working day.
We choose to give you amazing products at amazing prices rather than rushing quality checking and processing etc and using expensive couriers. If you do need something urgently please email us before you order and we can help (express delivery charges would apply in this instance).
We track all of our deliveries as standard for our own peace of mind and for yours, so if you ever need help tracking your package just email Emily, our lovely customer service representative, at firstname.lastname@example.org
** Please ensure that you enter your correct delivery address at the checkout, we want you to receive your order. As per retail rules, we are not responsible for any errors or omissions in the delivery address or contact details as entered by the customer. **